Payment and Delivery

For online payments, the amount will be debited from your credit card at the end of your order. For possible order cancellations or order cancellations due to stock problems, in case of cancellations made during the shipping process, if you refuse to receive the cargo from the courier, your refund will take effect within the first business day. Within 5 business days, your refund will be realized.

After the receipt of the product, in the return process within a valid reason (dissatisfaction with the product or the service offered to you, abandonment, etc.), the product will reach us as a result of your counter-paid shipment to our warehouse address, which we will contact us by contacting us, and on the next business day after the product inspection is completed, depending on the result of the inspection, a refund to your credit card will be made within 5 business days.

Delivery

We endeavor to deliver the products you have ordered within 5 business days. For products that take time to supply, the cargo delivery time is 8-16 business days as stated in the product detail. You will be informed in case of possible delayed delivery.

In order for the product delivery to be carried out without interruption, please inform the address of your location during the day as the delivery address.

Your requests will be processed to be prepared according to the delivery type you specify at the end of the order. For our company based in Wyoming State, Sheridan, USA, the products will be sent by the contracted shipping company.

You can discuss different delivery terms with our customer representative. In addition, cargo deliveries are only valid for Turkey.

Payment Tracking

If the system in question cannot perform the transaction due to any problem, our visitor is informed of this situation as a result of the payment page.

In case of any error at the specified address, the orderer is contacted regarding the order that cannot be delivered.

The validity of the e-mail address specified by our visitor is confirmed by an automatic e-mail sent following the transfer of the order.

We are responsible for the realization of the delivery to the bank where we use the credit card system as well as the customer.

Please pay attention!

Open and check the packages that you think are damaged during shipment in front of the company official you receive. If you think that there is any damage to the product, do not take delivery of the product by keeping a report to the cargo company.

After the product is received, it is accepted that the cargo company has fully fulfilled its duty.

If the product is damaged: Please send the report you have prepared to info@novarria.com e-mail address as soon as possible.

If you carry out these procedures, we will start working on your package and ensure that the delivery is repeated as soon as possible.

If you briefly explain why you want to return the product in this e-mail, you will help us in our work on the product.